AlexneushoornTheGreat
Steve Rhino
Gee, sounds like a typical Karen to me.Back when I worked in customer service, I had a lady want to speak to my manager over one penny.
She's come to the service desk because she didn't trust the self-check register and wanted me to make sure it didn't shortchange her. (Why, then did she use the selfcheck and not a manned register, you might ask? I don't know.) It turned out that a couple clearance Items had been scanned at full price, so the grand total we owed her. . . was sixty three cents. After paying her back her sixty three cents, she wanted me to double check everything again to make sure she hadn't been shortchanged more. All in all I spent twenty minutes doing math by hand for this lady and completely returned and rerang her items at least once to make sure they were all correct. In the end, there was a difference of one cent between my math and what was shown on the receipt.
So I said, "I'll just give you the extra penny." Did you catch catch that word: extra? Well she sure did. To her this one penny was NOT extra, and she was going to bring up my manager to prove it. So we have to wait for my manager to arrive and the she spends another ten minutes doing math by hand to try and appease this lady over the validity of her one-cent overcharge.
We gave her the penny.
That was the closest I ever came to going off on a customer.